Shipping policy

Shipping Policy

At Skinova PK, we are committed to delivering your order safely and on time anywhere in Pakistan.

1. Delivery Coverage

We currently offer delivery across Pakistan, including major cities and most remote areas where courier services are available.

2. Order Processing

  • Orders are usually processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • For Cash on Delivery (COD) orders, we may contact you to confirm your order before dispatch.

3. Delivery Time

Estimated delivery time is:

  • Major Cities: 2–4 business days

  • Other Areas: 3–6 business days

  • Remote Areas: 5–8 business days

Delivery times are estimates and may vary depending on the courier service, weather, public holidays, unforeseen circumstances, or other factors outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

From time to time, we may offer Free Delivery promotions on selected products or orders.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across eligible locations in Pakistan.

With COD, you can pay the courier at the time of delivery. Please make sure that you provide an active phone number and a complete delivery address when placing your order.

6. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or tracking information through SMS, WhatsApp, email, or other available communication channels.

Please allow some time for the tracking information to become active after dispatch.

7. Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete delivery address, including:

  • Full name

  • Active phone number

  • House/flat number

  • Street/area

  • City

  • Any relevant landmark

Skinova PK will not be responsible for delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

8. Failed Delivery / Refused Orders

If a customer refuses to accept a confirmed COD order or is repeatedly unavailable to receive the parcel, the order may be cancelled and returned to us.

Repeated refusal of COD orders may affect the availability of COD for future orders.

9. Delayed Deliveries

Although we work with reliable courier services, delivery delays can sometimes occur due to:

  • Weather conditions

  • Public holidays

  • Courier service issues

  • Strikes or road closures

  • Incorrect address or contact information

  • High order volumes

  • Other circumstances beyond our control

We will do our best to assist you if your order is delayed.

10. Damaged Packages

If your package appears damaged, opened, or tampered with at the time of delivery, please contact us as soon as possible with photos/videos of the package and product.

We will review the issue and assist you according to our return/refund policy.

11. Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team through the contact details provided on our website.

Thank you for shopping with Skinova PK.